Employee engagement FAQs 

ITA Group’s Cooleaf platform is a SaaS platform designed for rapid deployment, turnkey recognition, incentives, and integrations, and is accessible via web and mobile apps. While it is a SaaS solution, we can customize client solutions to fit specific needs and integrate with existing systems.

It can be set up in as quickly as 4–8 weeks because the core technology is already built and hosted.

You determine which team members receive what level of access in the platform when we set up your organization’s account. Along with segmenting by role, our platform targets engagement or communications to specific teams or user groups.

Our clients typically assign an HR or employee engagement leader as Admins with Manager accounts assigned to team supervisors. All levels have standard access to use the platform for issuing recognitions or redeeming rewards.

ITA Group's platform seamlessly integrates with a wide array of HRIS and CRM systems, ensuring employee recognition and engagement are embedded within your existing tech stack.   

We offer pre-built integrations with many of the industry's primary players, including:  

• UKG (formerly UltiPro) 
• Workday 
• ADP  
• ServiceNow

Beyond those major systems, our platform leverages flexible integration capabilities, often through APIs and automation tools like Zapier, to connect with a vast number of other applications.

Yes, ITA Group’s platform includes robust mobile app capabilities. This caters to diverse employee environments, especially those where traditional desktop workstations are not the norm, such as frontline workers, remote and hybrid teams, and deskless workers.

Yes, the platform supports employee recognition and engagement program consolidation to offer a comprehensive solution. This combines disparate systems and tools, such as: 

• Peer recognition 
• Service awards 
• Wellness challenges 
• Pulse surveys 
• Internal communications

ITA Group's Cooleaf platform supports a comprehensive range of recognition types to build a culture of appreciation, including: 

• Peer-to-peer recognition 
• Manager-to-employee recognition 
• Automated milestone recognition 
• Performance-based incentives  
• Engagement (program-specific) recognition

Yes, we provide role-specific reporting and dashboards to give relevant insights to different stakeholders within your organization.

ITA Group’s solution offers a diverse and flexible rewards catalog to ensure employees can choose rewards that resonate with them. Popular choices include: 

• Digital gift cards to major retailers 
• Merchandise from top brands 
• Experiences 
• Charitable donations  
• Company-branded swag

Yes, we use eNPS (Employee Net Promoter Score) to measure and evaluate the success of employee recognition and engagement programs. 

The built-in survey tools let you easily deploy eNPS surveys that help grow employee loyalty and satisfaction over time, providing a clear metric to assess the impact of engagement initiatives.

Yes, our platform supports deskless and global teams. We designed our solution to support teams where they are, whether that’s accessing our platform via desktop or mobile, finding the right reward in our comprehensive catalog or sending inclusive communications.

Yes, our built-in parity tool and global catalogs ensure participants around the globe have an equitable and culturally relevant experience with quick rewards distribution through direct shipping in-country.

Users can set their preferred time zone within their settings. Our platform supports multiple languages, including but not limited to: 

• English 
• French 
• French (Canadian) 
• Japanese 
• Spanish 
• Simplified Chinese

In-house staff provide support and customer service for our platform. This includes direct support from customer success teams who assist with platform implementation, strategy design and ongoing optimization. Our team ensures that clients get the most value from their engagement programs.

ITA Group goes beyond providing a SaaS platform. We’re a dedicated strategic partner, immersing ourselves in our client’s unique business objectives, industry and audience needs. This allows us to customize comprehensive engagement solutions that use our deep expertise in areas like market research, strategic consulting and program design. We ensure our offerings, including the Cooleaf platform, deliver measurable impact and align with your business goals.

We collaborate with you, pairing a metrics-driven approach with a comprehensive understanding of employee engagement. Together, we set benchmarks and review engagement analytics, program performance and more on a routine basis to determine strategic steps to reach your goals.

We work together to identify solutions within our platform or programming to drive crucial employee behavior that results in measurable business outcomes.

Following a key initiative, we can pull relevant engagement analytics to review alongside business metrics to demonstrate tangible value for your investment. In the past, we’ve worked with customer support to increase productivity and with regional sales teams to surpass monthly goals.

ITA Group’s curated reward storefront significantly boosts engagement by offering a range of appealing options, making rewards feel more valuable to every employee. High-quality products or experiences in a well-curated storefront can connect more meaningfully with your employees, rather than mass-produced, impersonal bulk items.

Curating your storefront also reduces overwhelm and offers a tailored touchpoint within the employee experience. Organizations can align rewards with their employer brand and company values, reinforcing culture with every redemption.

Yes, ITA Group supports creative campaign development. Our in-house creative agency crafts compelling messaging and visual assets that resonate with our clients’ audiences. This strategic support ensures our engagement programs, including those powered by Cooleaf, are effectively branded, communicated and launched to maximize impact and adoption.

Incentives and employee events are powerful tools that directly impact motivation, engagement and company culture.