Engage customers using personalized communications, experiences, events and awards on a customizable platform.
Our platform enables brands and partners to jointly nurture strong customer relationships. A mix of digital and tangible surprise-and-delight touchpoints shows your appreciation, and drives brand loyalty and affinity.
Seamlessly integrate with your CRM or use the platform to collect first- and zero-party customer data, helping you design personalized touchpoints—digital and beyond.
When you orchestrate memorable touchpoints that positively reinforce customer behaviors, habits, perceptions and commitment, you’ll increase customer value, the likelihood of next purchase and retention. See what we mean:
A better customer understanding starts with brand studies, trade-off techniques, co-creation and customer journey mapping, leading to segmentation based on tiers and audience types.
Brands can use incentives and engagement activities through our engagement platform to drive actions between purchases, increase customer retention and create brand advocates.
Gathered from user interactions like purchase history, clicks, demographics and social data.
Shared with a brand based on customer preference (e.g. how they want to be addressed, how they like to buy, their favorite sports team, etc.).
Our engagement platform integrates with any source system like your enterprise data, marketing automation or customer database infrastructure to ensure the right touchpoint delivers at the right time. The platform can also house all customer data and prompt digital communications and other touchpoints.
Digital and tangible communication and rewards educate customers, welcome them to your brand and show them ongoing appreciation. Each customer receives a unified message from your brand and your partners through the engagement platform.
Use the engagement platform for ongoing management of communications and award touchpoints. From big customer concerts to small surprise-and-delight gifting, the options are endless.
Watch customer engagement increase after every surprise touchpoint and get a better understanding of the program’s measurable impact. Not to mention, all intel is available in a user-friendly dashboard for on-demand reporting and analytics.