Build stronger relationships throughout the customer journey

Customer Solutions

ITA Group partners with brands to foster deeper customer relationships at the moment customers begin researching, once they get to the counter (or online cart) to buy and in between purchases.

Our customer solutions reach them throughout their buying lifecycle by combining personalized experiences, awards and tangible communications with traditional digital marketing. The combination energizes customers to do what you want (and need) them to do with your brand.

Customer solutions deliver higher engagement and increase purchase frequency

Customer loyalty platform

Drive incremental purchases with a customer loyalty solution that combines incentives, unique experiences and personalized customer touchpoints on an easy-to-use platform.

Customer engagement platform

Engage customers using personalized communications, experiences, events and awards on a customizable platform.

Customer solutions technology

Segment audiences, and create and trigger personalized experiences, awards, offers and promotions using first- and zero-party customer data with our flexible SaaS technology platform. 

Breakthrough customer touchpoints

Deliver impactful, beyond-digital customer touchpoints that amplify your products and services, and keep customers highly engaged.

84% of companies that improve their customer experience report an increase in their revenue.

—Forbes

See how these leading brands impressed customers with unexpected value

Acing customer experience chemistry to improve satisfaction scores

How a playful approach to immersive training helped one major airline embed customer 
service skills within its front-line workforce and deliver on brand promise.

Designing an integrated customer loyalty program

With more than 118 standalone stores and 1,000 cabinets with retail partners today, this UK retailer has been serving hand-crafted donuts and fresh coffee to shoppers since 2003. The branch has a loyal fan base, ranging from daily shoppers to business leaders treating their office to a dozen (or two).

Replatforming a customer loyalty program to drive engagement and loyalty

How streamlining program data offered customers a convenient, personalized experience while earning and redeeming program points.

Voice of Customer solution generates double-digit Net Promoter Score gain

How one growing financial services company built a customer experience foundation on actionable insights to fuel long-term customer satisfaction and loyalty.

Self-funding incentive grows YOY sales for 10+ years

How one expertly designed program in the crowded building supply industry has leaned into expert incentive strategy, execution and tactics to drive year-over-year profits for more than a decade.

Next-Level Strategy Takes Customer Incentive From Simple Fulfillment to True Engagement

How a global media/technology corporation stepped up their game to motivate their customers to action.

A breakthrough touchpoint restores customer relationships

How an unexpected gift and timely communications created a positive brand experience during a critical moment in the customer journey.

Improve performance by sharing personalized KPIs in participant-level dashboards

Learn how an ITA Group helped a client struggling to meet their year-end customer experience KPIs with role-relevant goals and data visualization.

Customer satisfaction scores increased by channel incentive program design and segmentation

How a flexible, strategic channel program changed the game for a major automotive manufacturer.

Winning critical moments in the customer journey

Going beyond digital-only marketing to create real customer value

ITA Group came with great ideas for the program and upgrades that improved the program experience for our customers. I value their expertise, ideas and attention to detail.

Brand Manager, Leading Manufacturing Organization

Hear from our experts

Chris Jones

Senior Vice President, Customer Solutions

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What does disruption mean for your customer loyalty?

Max Kenkel

Customer Solutions Manager

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How the talent war is impacting customer experience (and what you should do about it)

Shawn Gannon

Strategist, Customer Solutions

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Will a loyalty or engagement program better connect customers to your brand?

Book a discovery call with our experts