Employee Learning 

Skills training for engagement and performance  

Employee Experience

Employees deserve learning experiences that align with how they process and retain information. Effective employee learning builds the skills people need to grow professionally, adapt to changing roles, and contribute to business performance.


Client successes

Driving behavior change

44%  outperformance of recognition issuance goal (an average of 18 recognitions sent per participant) 
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How a playful approach to immersive training helped one major airline embed customer 
service skills within its front-line workforce and deliver on brand promise.

9.0 (out of 10) Net Promoter Score average across all participant roles
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How a segmented employee engagement solution helped a major manufacturer achieve its sales goals and improve overall customer service.

98% expressed commitment to leading Our AP Way and keeping their team and colleagues on track
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One of Australia’s most-loved brands, Australia Post, has played an integral role in the lives of all Australians by providing essential services for 200+ years.

Tailored training types 

Our flexible employee learning programs can address an immediate training need or scale with your organization as an ongoing series. From eLearning and virtual classrooms to workshops and immersive experiences, each program can be customized to fit your employees, objectives, and unique work culture.

  • Toolkits  
  • Virtual/Augmented reality  
  • eLearning 
  • Learning and performance apps 
  • Virtual classroom 
  • Workshops (in-person, digital or blended) 
  • Plug and play learning packages 
  • Training incentives 

Learning and development 

Our employee learning and development programs create a connected work culture that retains talent, encourages professional development, and attracts new team members. We use behavioral science to understand what drives long-term employee engagement and design learning experiences that build skills, confidence, and performance.  

Skills trainings

Leadership development

Our leadership trainings teach emerging and standout leaders what they need to know, do, and be to succeed. Because good managers create environments where teams are engaged and accountable, making your company future-fit culturally and operationally. Participants in professional development will learn and develop skills to: 

  • Attract, retain, and inspire great people 
  • Lead high-performing teams (who then serve customers) 
  • Adopt coaching techniques to drive ownership, learning and development 
Sales and products

When you've invested heavily in your best products/services, the last thing you want is an unmotivated front-line team poorly representing your brand to customers. Participants will learn and develop skills to: 

  • Become your best marketing asset with in-depth product knowledge 
  • Develop customer profiling and personas 
  • Understand how to match solutions to customer profiles or types 
Culture, team and customer alignment

If you want to simplify “big messy problems” that keep you from reaching your goals, every team needs to connect the “why” to their job responsibilities. Participants will learn and develop skills to: 

  • Identify root causes of misalignment 
  • Create coordinated, high-impact employee events 
  • Develop custom, emotionally driven communication strategies 
Organizational transformation

Smart, transformative organizational adjustments are an outcome of team alignment. More specifically, teams who have trained to remain resilient in ever-evolving environments. The training helps shift thinking that parallels the shift in how you do business. Participants will learn and develop skills to: 

  • Increase employee engagement by asking for their feedback upfront 
  • Encourage belonging by shaping beliefs, values and shared perceptions 
  • Improve success rates by teaching people how to be advocates for change 
Brand internalization

You hire new employees with the hope they embrace your brand, so investing in how they learn your brand story matters. Share your company purpose, vision, values and strategy, so employees feel intrinsically motivated to champion it to peers and customers. Participants will learn and develop skills to: 

  • Tell and retell your brand story 
  • Personally contribute to your strategy and vision 
  • Connect colleagues and customers to your brand purpose and values 
  • Bring company values to life through their everyday behaviors and decisions 
  • Demonstrate values-based leadership
Customer service

Launching a new brand, product or service? We’ll train your teams on how to exceptionally serve customers, answer questions and find solutions. We look at service training not just as a benefit for efficient teams, but for the loyal customers who sustain your business. Participants will learn and develop skills to: 

  • Define and develop service standards, customer service skills and behaviors 
  • Embody the attitude of service 
  • Identify service at its best, and not at its best 
  • Find a passion for customer service and making someone’s day 
  • See case studies and get practical tools surrounding service recovery
Upskilling

Provide employee upskilling opportunities through tailored, scalable solutions, such as toolkits, virtual or augmented reality, and more. The benefits of upskilling employees extend beyond building new skills. Ongoing professional development can help employees adapt to the changing roles, expand their capabilities, explore new career paths, and stay engaged with your organization longer Participants will learn and develop skills to: 

  • Personalize their career path 
  • Move into new positions or increase their capabilities within evolving roles 
Facilitation and “train the trainer”

Our coaches work closely with your facilitators to uplevel their confidence and effectiveness in keeping participants engaged during meetings and workshops. Participants will learn and develop skills to:  

  • Lead effective meetings or workshops 
  • Empower their teams and foster inclusivity 
  • Positively resolve conflicts 
  • Build environments where creativity and innovation thrive 
Systems and compliance

Onboarding team members with necessary training increases their retention of vital compliance requirements. Our Do, Learn, Test method is proven to increase learners’ desire to understand the best way of doing things. Participants will learn and develop skills to: 

  • Create the right learning environment (face-to-face learning and/or eLearning) 
  • Apply our Do, Learn, Test method to support information retention 

Safety culture engagement 

Our proven program design to Engage, Activate and Embed safety engagement diagnoses and solves for the root causes of disengagement and lack of workplace safety. This gives you (and front-line teams) a confident path forward in turning complex safety standards into compelling safety programs and resources. 

The cost of replacing an individual employee can range from one-half to two times the employee’s annual salary—and that’s a conservative estimate.

—Gallup

Your single-source partner for employee recognition and rewards

HR leaders are told that software alone is the key to higher employee engagement. But without the right strategy and ongoing support, even the best tech falls flat.  

Unlike other SaaS providers, we don’t just drop off technology and send you on your way. You’re never locked in to set functionality. We scale and grow with your organization as needs change. Because true employee engagement requires more than automation.

Consultative support and A.R.T. approach

In-house employee engagement experts evolve your recognition program to become uniquely yours and build momentum. Our unique A.R.T. approach (Appreciation, Recognition, Trust) is a consistent framework, embedding daily behaviors that proactively counter program stagnation while delivering on your goals.

  • Primary research
  • Behavioral science expertise
  • Segmentation strategy
  • Ongoing recommendations
Dedicated team

Recognition isn’t just software—it’s a culture strategy. With our full-service approach, our dedicated success team ensures long-term program adoption and measurable impact.  

  • Onboarding 
  • Day-to-day operations 
  • Program execution 
  • Training 
  • Ongoing optimization 
Employer branding and communications

We use a segmented, cross-media approach to reach employees where they already work, whether deskless, remote or in-person. Regardless of role, we capture their attention and connect them to your messages via the platform and mobile app. 

  • Content development 
  • Creative strategy 
  • Audience segmentation 
  • Tailored communication campaigns 
  • UX/UI design and web development 
Analytics

In-house analysts deliver insights to optimize and prove your program impact using metrics like talent retention, eNPS, customer satisfaction and organizational performance. 

  • Research, analysis and insights 
  • A/B testing 
  • Assessment and predictive modeling 
  • Segmentation, goal setting and forecasting 
  • Program improvement recommendations 

Schedule a demo

See how our platform and strategy work together to elevate employee experiences.