We keep hearing the word “gratitude” bandied about, almost to the point of becoming a buzzword. But showing gratitude is never out of style. Call it what you will—thankfulness, appreciation, acknowledgement or recognition. The point is, people thrive on knowing their contributions (in the workplace or at home) have value.
With all the complexities of the workplace, expressing gratitude in the workplace is an important place for leaders to start to create a culture of appreciation. When you show gratitude to an employee for a job well done it elicits a positive response from the recipient, who in turn, may enjoy increased morale and productivity—and may return the favor by showing gratitude to supportive colleagues.
Here are six easy-to-do tactics team leaders should focus on when getting started.
Tactic #1 – Be Authentic
Appreciating your team starts with living the values of your company. If your actions align with the corporate goals and principles, you’re demonstrating what you expect from your employees. Act as you say you will. Then recognize your employees’ performance as it aligns with your company’s values.
Tactic #2 – Personalize It
This one’s easy—put their name on it. Whether it’s an email, online recognition software or in a team meeting, using a person’s name and associating it with a specific task helps the recipient and other team members know why someone is being recognized. If you’re providing a tangible reward with the recognition, be sure it’s something the employee would want. Don’t offer a Starbucks gift card to someone who doesn’t drink coffee.
Tactic #3 – Provide Opportunities for Career Growth
While a pat on the back or a nice thank you note recognizing someone’s achievement is appreciated by most employees, 76% of them are also looking for some kind of career growth and development according to a study cited by Quadrant1. Show your gratitude for hard-working employees by providing them with resources that will enhance their value. Not only will you make your employees feel appreciated, you might even minimize turnover.
Tactic #4 – Hear Them
People know if their leader is really listening to them or not. Active listening is a rare commodity these days because of the fast-pace of business and thousands of distractions that come along with it. Show your gratitude for people on your team by seeking them out and encouraging them to express their ideas and concerns. Need some ideas? Check out this Forbes article, on Six Ways to Listen to Your Employees. There’s no better way to build trust than to acknowledge people by listening, responding and/or acting upon what they have to say.
Tactic #5 – Respect Your Employees
The HR Exchange Network notes in a blog that, “Few things lead to a greater desire for revenge than being treated disrespectfully.” How you respond—or don’t respond—to your employees can have an adverse impact on morale and productivity. One way to express thankfulness for your employees’ contributions is “by giving them as much positive control over their jobs as possible.” People need to perceive they have choices and some decision-making responsibility. Trust your employees to do the job their way.
Tactic #6 – Create Goodwill
More than two thirds (68.9%) of employees say that they are made happy by goodwill gestures from their colleagues and a further 84.2% state that they return the favor. Social scientist and New York Times bestselling author, Dan Ariely believes that creating goodwill in the workplace is key in true motivation (see video below). He states in his book, Payoff, that the “exchange of trust and goodwill is an important and inherent part of human motivation.” Nourishing goodwill is about making human connections between people. The more trust and goodwill are inspired, gratitude for one another becomes contagious and productivity and morale flourishes.
Gratitude Leads to Altruistic Behavior
Why not change the negative old adage, “What goes around, comes around,” to have a more positive spin? Make the choice to change your sphere in the workplace. If you want a thriving workplace where people are happy and productive and profits are flourishing, take the lead and be a role model for how people should treat one another. Showing gratitude is one of life’s hacks in being a truly good person.
Check out or ebook on employee motivation for even more ways to utilize your most valuable asset (your people) to transform your bottom line.