All the questions that you should be asking your event attendees, sponsors and stakeholders—and why.
Your event is in the books. You’re exhausted. You’re elated. And you’re probably a little bit curious. What did your attendees think about your event? How about sponsors? Are they likely to support your event next year?
Making time to gather feedback will tell you exactly what attendees, sponsors and stakeholders loved about your event and what you can do to make it even better next time. Surveys are the most effective way to solicit authentic, usable feedback while your event is still fresh in their minds. But what exactly should you be asking to who and why? Keep reading to find out.
Questions You Should Ask Your Attendees
- Why did you decide to attend the event?
Knowing what made an attendee make the decision to buy a ticket is just as important (if not more) than learning about their event experience. This can help you focus your content for future events.
- How likely are you to tell a friend about this event?
While some people may have enjoyed the event themselves, the true test of their experience is to see whether or not they’d bring a buddy along. After all, 65% of people are more likely to purchase a product that a friend shared with them.
- How would you rate the organization of this event?
Attendee responses can be helpful in identifying weak spots you might not have seen while the event was happening.
- Is there anything we could have done to make your event experience easier or more convenient?
It’s not easy to admit your event wasn’t perfect. But this question builds trust through transparency—your honesty to ask this question will elicit an honest answer from your attendee.
- How would you rate [this part] of our event?
This is the quickest way to get feedback that you can quantify and compare. It’s also easy to answer. Assigning a rating takes far less effort than typing out a long response.
- Do you have any other suggestions for future events?
This question performs double duty by gathering information for your next event, in addition to evaluating the last event.
Questions You Should Ask Your Sponsors
- What are your thoughts on the event as a whole?
Reaching out to your sponsors for event feedback shows them that you weren’t in this only for their money or assistance—but that you appreciate their opinion as collaborators.
- Why did this event have a positive impact on your business goals?
Let your sponsors tell you, in their own words, the benefits (or potential challenges) of partnering with you and your event.
- How likely are you to tell others about a sponsorship opportunity with us?
Some people don’t give perfect scores. Even if they had a wonderful time, they assume there’s always room for improvement. However, if you ask a question about recommendations to friends and colleagues, you’re taking the perfection bias out of it. Now, they either will or won’t recommend you.
- Will we see you again next year?
If you create a pool of sponsors and partners who will take part in most of your events, you’ll make things much easier for yourself, in terms of future events organization.
Questions You Should Ask Your Stakeholders
- Did this year’s event meet your expectations? Why or why not?
It’s not easy for anyone to gauge their own assumptions about an experience until it’s over, which is why including this question along with a prompt to further explain their answer is often more insightful than simply checking ‘yes’ or ‘no.’
- What did you enjoy most/least about the event?
Get insight into what they might want more or less of at future events. Remember to address any concerns or negative feedback personally and do your best to apply the note when it's applicable.
- Was the event length too long, too short or about right?
Sometimes, people can’t get enough of your event—for the first two hours. Then they get bored. Or they’re just getting into it, and then it’s over. Since stakeholders are experiencing more of the event, they can be better judges of how the event flow felt, which can have a major impact on overall satisfaction.
By getting the answers to these questions, you can better address the larger question of you event, “how do I know if my event was successful?” Being able to answer this questions leaders and stakeholders is vital to the future of your event. Do you know your event’s ROI? Are you sharing all the metrics that matter? Download our white paper to find out: Prove Your Event ROI With These 8 Overlooked Metrics.