Employee learning 

Skills training for engagement and performance  

Employee Experience

Employees deserve to learn in ways that align with how they process and retain information. Especially when your goal is to instill the core skills needed to drive business forward.


Client successes

Driving behaviour change

87% recall and retention rate after participants retested their understanding with online quizzes three months later.
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No one plans to get injured, but accidents do happen. These injuries can have a ripple effect on team members, their families, the team culture, the business and customers. Our client needed managers who understood the key role they play in injury recovery, and how to do it in an empathetic and caring way.

98% expressed commitment to leading and keeping their team and colleagues on track
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Australia Post needed to harness the power of their core values, connect front-line team members to their strategy and give front-line leaders skills to empower their teams, leveraging the pride and care Australia Post team members feel for their job to deliver “customer-obsessed” service every day.

17.6M savings of AUD
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With an ambitious new leadership team in place and an exciting strategy for growth, Woolworths Group Supply Chain knew they needed to do something to engage their 7,000 employees. They wanted each employee to feel accountable for creating a culture that would deliver the type of experiences for customers that meant Woolworths would always be their first choice.

Tailored training types 

Our flexible trainings can serve as a standalone option to fill an immediate need or scale with you as a series of trainings. Take inspiration from the following list but know that any can be customised to fit your unique culture. 

  • Toolkits  
  • Virtual/Augmented reality  
  • eLearning 
  • Learning and performance apps 
  • Virtual classroom 
  • Workshops (in-person, digital or blended) 
  • Plug and play learning packages 
  • Training incentives 

Learning and development 

Our learning and development programmes create a connected culture that retains talent and attracts new team members. We use behavioural science to uncover what drives employees’ long-term engagement and give them the confidence to do their job.  

Skills trainings

Leadership development

We teach emerging and standout leaders what they need to know, do and be to succeed. Because good managers create environments where teams are engaged and accountable, making your company future-fit culturally and operationally. Participants will learn and develop skills to: 

  • Attract, retain and inspire great people 
  • Lead high-performing teams (who then serve customers) 
  • Adopt coaching techniques to drive ownership, learning and development 
Sales and products

When you've invested heavily in your best products/services, the last thing you want is an unmotivated front-line team poorly representing your brand to customers. Participants will learn and develop skills to: 

  • Become your best marketing asset with in-depth product knowledge 
  • Develop customer profiling and personas 
  • Understand how to match solutions to customer profiles or types 
Culture, team and customer alignment

If you want to simplify “big messy problems” that keep you from reaching your goals, every team needs to connect the “why” to their job responsibilities. Participants will learn and develop skills to: 

  • Identify root causes of misalignment 
  • Create coordinated, high-impact employee events 
  • Develop custom, emotionally driven communication strategies 
Organisational transformation

Smart, transformative organisational adjustments are an outcome of team alignment. More specifically, teams who have trained to remain resilient in ever-evolving environments. The training helps shift thinking that parallels the shift in how you do business. Participants will learn and develop skills to: 

  • Increase employee engagement by asking for their feedback upfront 
  • Encourage belonging by shaping beliefs, values and shared perceptions 
  • Improve success rates by teaching people how to be advocates for change 
Internal brand engagement

You hire new employees with the hope they embrace your brand, so investing in how they learn your brand story matters. Share your company purpose, vision, values and strategy, so employees feel intrinsically motivated to champion it to peers and customers. Participants will learn and develop skills to: 

  • Tell and retell your brand story 
  • Personally contribute to your strategy and vision 
  • Connect colleagues and customers to your brand purpose and values 
  • Bring company values to life through their everyday behaviors and decisions 
  • Demonstrate values-based leadership
Customer service

Launching a new brand, product or service? We’ll train your teams on how to exceptionally serve customers, answer questions and find solutions. We look at service training not just as a benefit for efficient teams, but for the loyal customers who sustain your business. Participants will learn and develop skills to: 

  • Define and develop service standards, customer service skills and behaviours 
  • Embody the attitude of service 
  • Identify service at its best, and not at its best 
  • Find a passion for customer service and making someone’s day 
  • See case studies and get practical tools surrounding service recovery
Upskilling

Provide upskilling opportunities via tailored, scalable solutions, like toolkits, virtual or augmented reality and more. Upskilling gives employees the tools to grow and stay at your organisation longer. Participants will learn and develop skills to: 

  • Personalise their career path 
  • Move into new positions or increase their capabilities within their ever-changing roles 
Facilitation and “train the trainer”

Our coaches work closely with your facilitators to uplevel their confidence and effectiveness in keeping participants engaged during meetings and workshops. Participants will learn and develop skills to:  

  • Lead effective meetings or workshops 
  • Empower their teams and foster inclusivity 
  • Positively resolve conflicts 
  • Build environments where creativity and innovation thrive 
Systems and compliance

Onboarding team members with necessary training increases their retention of vital compliance requirements. Our Do, Learn, Test method is proven to increase learners’ desire to understand the best way of doing things. Participants will learn and develop skills to: 

  • Create the right learning environment (face-to-face learning and/or eLearning) 
  • Apply our Do, Learn, Test method to support information retention 

Safety culture engagement 

Our proven programme design to Engage, Activate and Embed safety engagement diagnoses and solves for the root causes of disengagement and lack of safety. This gives you (and front-line teams) a confident path forward in turning complex safety standards into compelling safety programmes and resources. 

The cost of replacing an individual employee can range from one-half to two times the employee’s annual salary – and that’s a conservative estimate.

—Gallup

Your single-source partner for employee recognition and rewards

HR leaders are told that software alone is the key to higher employee engagement. But without the right strategy and ongoing support, even the best tech falls flat.  

Unlike other SaaS providers, we don’t just drop off technology and send you on your way.  You’re never locked in to set functionality. We scale and grow with your organisation as needs change. Because true employee engagement requires more than automation.

Consultative support and programme strategy

Our in-house employee engagement experts create a custom programme design and provide ongoing support to ensure your culture and employee engagement improvements scale as your business grows.  

  • Primary research 
  • Behavioural science expertise 
  • Segmentation strategy 
  • Ongoing recommendations 
Dedicated team

Recognition isn’t just software – it’s a culture strategy. With our full-service approach, our dedicated success team ensures long-term programme adoption and measurable impact.  

  • Onboarding 
  • Day-to-day operations 
  • Program execution 
  • Training 
  • Ongoing optimisation 
Employer branding and communications

We use a segmented, cross-media approach to reach employees where they already work, whether deskless, remote or in-person. Regardless of role, we capture their attention and connect them to your messages via the platform and mobile app. 

  • Content development 
  • Creative strategy 
  • Audience segmentation 
  • Tailored communication campaigns 
  • UX/UI design and web development 
Analytics

In-house analysts deliver insights to optimise and prove your programme impact using metrics like talent retention, eNPS, customer satisfaction and organizational performance. 

  • Research, analysis and insights 
  • A/B testing 
  • Assessment and predictive modelling 
  • Segmentation, goal setting and forecasting 
  • Programme improvement recommendations 

Schedule a demo

See how our platform and strategy work together to elevate employee experiences.