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What We Do
Solutions

We transform how business feels

We inspire, motivate and engage, designing experiences that change the way people connect with brands they work at, work with and buy from.

Explore our solutions
Incentives
Incentives
Expertise
Sales incentives
Channel partner incentive programs
Channel loyalty programmes
Channel brand standards
Nonsales incentive programs
Motivational awards
Channel partner marketing and automation

Incentives

Incentive solutions that drive behavior change

Reinforce positive behaviors among direct sales teams, channel partners and service-based teams

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Event Marketing
Event Marketing
Expertise
Event strategy
Event management
Event content and creative strategy
Technical event production
Event sponsorship
Digital events
Event analytics
Event risk management

Event Marketing

Partner with true experts to craft the right strategy for your event

Design attendee experiences that create ultimate engagement and meet your unique objectives

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Incentive Travel
Incentive Travel
Expertise
Air management
Communications
Destination management
Event gifting

Incentive Travel

Redefine extraordinary

Create personalized, authentic experiences all over the world inspire peak performance

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Employee Experience
Employee Experience
Expertise
Employee recognition
Employee engagement platform
Employer branding and communications
Employee and corporate events
Learning and development
Milestone awards

Employee Experience

Empower employees and deliver results

Connect team members throughout the entire employment journey to improve engagement and business results

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Customer Solutions
Customer Solutions
Expertise
Customer loyalty platform
Customer engagement platform
Customer solutions technology
Breakthrough customer touchpoints

Customer Solutions

Build stronger relationships throughout the customer journey

Deliver higher engagement and increase purchase frequency

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Market Research

Market Research

Make critical business decisions with confidence

Research and analytics expertise that delivers insights you can trust

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Learning & Development

Learning & Development

Elevate performance and engagement with tailored learning and development programs

Enable your people and channel partners with the tools to grow, innovate and excel

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Learn more about what we do
Our Work
Topic
Event Marketing
Incentive Travel
Employee Experience
Channel Partner Solutions
Customer Solutions
Incentives
Industry
Automotive
Distribution
Financial
Healthcare
Insurance
Manufacturing
Retail
Security
Shipping
Technology
Telecom
Wholesale
What's New
A better partner experience improves contractor loyalty programme
Caring, knowing, doing: Modernising eLearning training
New culture program unites employees to core values and purpose
Evolving customer demands inspire an employee culture transformation
Insights
Topic
Event Marketing
Incentive Travel
Employee Experience
Channel Partner Engagement
Customer Engagement
Incentives
Content Type
Articles
Ebooks & Guides
White Papers & Research
Tools & Infographics
Podcasts
Videos & Webinars
Collections & Magazines
What's New
4 ways to mitigate risk and protect your corporate event budget
What makes a Great Place to Work®
Activating customer loyalty with fast, flexible promotion management
Debunking 5 big myths about machine learning in customer loyalty software

Research

Find out what sales reps really want from sales incentive programs

Research backed insights to optimize manufacturers' programs

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About Us
About us
Global Capabilities

Local expertise, global support

Through events, incentives, recognition, loyalty, research and learning, ITA Group transforms how business feels for employees, channel partners and customers while helping brands create connections, motivate audiences and drive purposeful change.

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HomeWhat We DoCustomer Solutions

Build stronger relationships throughout the customer journey

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Customer Solutions
  • Customer Solutions
    • Customer loyalty platform
    • Customer engagement platform
    • Customer solutions technology
    • Breakthrough customer touchpoints
  • Customer Solutions Stories
  • Customer Solutions Insights
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ITA Group partners with brands to foster deeper customer relationships at the moment customers begin researching, once they get to the counter (or online cart) to buy and in between purchases.

Our customer solutions reach them throughout their buying lifecycle by combining personalised experiences, awards and tangible communications with traditional digital marketing. The combination energises customers to do what you want (and need) them to do with your brand.

learn more about our approach

Customer solutions deliver higher engagement and increase purchase frequency

Customer loyalty platform

Drive incremental purchases with a customer loyalty solution that combines incentives, unique experiences and personalised customer touchpoints on an easy-to-use platform.

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Customer engagement platform

Engage customers using personalised communications, experiences, events and awards on a customisable platform.

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Customer solutions technology

Segment audiences, and create and trigger personalised experiences, awards, offers and promotions using first- and zero-party customer data with our flexible SaaS technology platform.

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Breakthrough customer touchpoints

Deliver impactful, beyond-digital customer touchpoints that amplify your products and services, and keep customers highly engaged.

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84% of companies that improve their customer experience report an increase in their revenue.

—Forbes

See how these leading brands impressed customers with unexpected value

Customer Solutions

Designing an integrated customer loyalty program

With more than 118 standalone stores and 1000 cabinets with retail partners today, this UK retailer has been serving hand-crafted doughnuts and fresh coffee to shoppers since 2003. The branch has a loyal fan base, ranging from daily shoppers to business leaders treating their office to a dozen (or two).

Customer Solutions

Customer satisfaction scores increased by channel incentive program design and segmentation

How a flexible, strategic channel program changed the game for a major car manufacturer.

See Customer Solutions Stories

ITA Group came with great ideas for the program and upgrades that improved the program experience for our customers. I value their expertise, ideas and attention to detail.

Brand Manager, Leading Manufacturing Organisation
Ready to build stronger relationships throughout the customer journey?
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  • Employee Experience
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