Caring, knowing, doing: Modernising eLearning training

No one plans to get injured, but accidents do happen. These injuries can have a ripple effect on team members, their families, the team culture, the business and customers. Having managers who understand the key role they play in injury recovery, and how to do it in an empathetic and caring way, can make all the difference!

animated illustration of employee filling out safety checklist
No one plans to get injured, but accidents do happen. 
 
These injuries can have a ripple effect on team members, their families, the team culture, the business and customers. Having managers who understand the key role they play in injury recovery, and how to do it in an empathetic and caring way, can make all the difference!

Responsive eLearning modules adds simplicity

We brought the eLearning modules to life using animated scenarios that used easily recognisable, everyday situations. The look and feel of the three bite-sized modules was modern and fresh and the pages were easy-to-navigate – no mindless clicking through!

When published, the modules were responsive and optimised for whichever device the team member completed the learning on – be it a mobile phone or desktop.

example of employee education training module on ipad
diagram of components of employee training program

eLearning training theme rallied key roles

After our focus groups with Line Managers and Injury Leads around Australia, it was clear there were three focus areas.

  • Caring: The heart of people-focused injury management.
  • Knowing: Understanding what the role of a line manager was during the injury recovery process and what to ask.
  • Doing: 4 memorable “to-do’s” to give Line Managers the confidence to follow the injury management process.
Given how busy Line Managers were already, it made sense to deliver the learning through three 30-minute modules; one module dedicated to each part of the Caring, Knowing, Doing model. Also, given the very real subject, it made even more sense to use scenario-based learning to bring the learning to life; to make it real for the Line Managers.
example of employee injury recovery plan

eLearning becomes routine for Line Managers

Measuring the success of the modules came down to two things: how quickly the Line Managers started and completed the learning and how quickly they put the learning into practice. We’re monitoring these two elements using Primary Connect’s formal injury metrics, such as the number of shifts an injured team member has missed, the number of hours lost in the first 12 months of the injury and the total number of injuries recorded.

87% recall and retention rate after participants retested their understanding with online quizzes three months later.