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Aligned and Motivated Service Teams Drive Stronger Returns

No matter the industry, your service personnel are on the front lines of customer interaction. They’re the ones with the power to ensure a satisfied and loyal customer base, which makes prioritizing their potential for success crucial. A strategic service incentive by ITA Group expertly aligns and motivates your service team members, optimizing overall performance and generating bottom-line results.

 

A Service Incentive Solution Designed Just for You

As motivation experts, we rely on proven experience and Motivology®, our exclusive brand of motivation, to create a foundation for your service incentive strategy. ConneX Suite brings the strategy to life by tactically connecting global audiences with solution goals and objectives. The result? Authentic, lasting emotional connections that drive your business forward.

 

Customers who are delighted by proactive education or superior service are 10% to 30% more loyal.

John Goodman, Strategic Customer Service

See the Results Generated by Our Approach

One major automotive OEM saw unprecedented results with its dealer service incentive solution.

 

5-spot jump in J.D. Power Ranking. 32-point increase in overall customer service index score. Increase in training certification. Best-in-class recognition.

5-spot jump in J.D. Power Ranking. 32-point increase in overall customer service index score. Increase in training certification. Best-in-class recognition.

 

“…An excellent program... [You show] a commitment to rewarding dealership employees on performance both individually and as a team.”

Major Automotive OEM Service & Parts Team Member

See the whole service incentive success story here.