Insights

ITA Group Insights take a deep dive in topics surrounding events, incentives and recognition. Learn how to take care of your employees so they will take care of you.

Insight Topics

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Article / 6 min. read

Maturing Your Voice of Customer (VoC) Program

Customer Loyalty
Article / 5 min. read

Incentive Program Ideas for Insurance CSRs
Channel Marketing, Customer Loyalty
Article / 10 min. read

Tips to Consider Before Leveraging Customer Data for a Targeted Customer Strategy
Channel Marketing, Customer Loyalty
Article / 4 min. read

Focus Incentives on Rewarding Channel Behavior, Not Sales
Channel Marketing, Customer Loyalty
Article / 5 min. read

Rebate Strategy Design: The Basics & Best Practices
Customer Loyalty
White Paper

8 Ways to Increase Customer Lifetime Value
Customer Loyalty
Article / 4 min. read

Collect Customer Data With a Robust Rebate Technology Platform
Customer Loyalty
Article / 7 min. read

How the Talent War Is Impacting Customer Experience (And What You Should Do About It)

Customer Loyalty, Employee Engagement, Channel Marketing
Article / 6 min. read

7 Steps to a Successful Referral Program
Channel Marketing, Customer Loyalty
Article / 5 min. read

Delivering World-Class Customer Experience When Face-to-Face Interaction Is Inconsistent
Customer Loyalty
Article / 6 min. read

Measuring Customer Loyalty: Behavioral & Emotional Metrics to Consider
Customer Loyalty
Article / 6 min. read

Time to Activate: How to Leverage Your Customer Data
Customer Loyalty, Channel Marketing
Article / 10 min. read

Mapping the Customer Experience: Answers to 7 Common CX Questions
Customer Loyalty
Collection

Insights Magazine | Sales & Channel Incentives | Volume 1, Issue 1
Channel Marketing, Customer Loyalty