Insights

ITA Group Insights take a deep dive in topics surrounding events, incentives and recognition. Learn how to take care of your employees so they will take care of you.

Insight Topics

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Article / 6 min. read

4 Keys to Unlock Customer Advocacy

Customer Loyalty
Assessment

Find Your Ideal Customer Experience Solution
Customer Loyalty
White Paper

8 Ways to Increase Customer Lifetime Value
Customer Loyalty
Article / 5 min. read

Rebate Strategy Design: The Basics & Best Practices
Customer Loyalty
Article

What Does Disruption Mean for Your Customer Loyalty?
Customer Loyalty
Article / 5 min read

6 Considerations When Deciding Between a Loyalty Program vs. Incentive Program
Customer Loyalty, Channel Marketing
Article / 6 min. read

How to Evolve Partner Program Levels & Tiers
Channel Marketing, Customer Loyalty
Article / 5 min. read

Experiential Events – Make the Most of Your Investment

Customer Loyalty, Event Trends
Article / 4 min. read

Customer Experience Is More Than Just a Survey. It’s a State of Mind.
Customer Loyalty
Article / 7 min. read

How the Talent War Is Impacting Customer Experience (And What You Should Do About It)
Customer Loyalty, Employee Engagement, Channel Marketing
Collection

Insights Magazine | Customer Experience | Volume 22, Issue 1
Customer Loyalty
Podcast / 17 min. listen

[Audio Insight] Part 3: Applying Strategic Segmentation to Your Business
Customer Loyalty
Podcast / 24 min. listen

[Audio Insight] Part 2: 5 Strategic Segmentation Best Practices
Customer Loyalty
Podcast / 12 min. recording

[Audio Insight] Part 1: The Value of Strategic Segmentation During Disruption
Customer Loyalty