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Customer Loyalty & Satisfaction


Given the fast pace of economic, social and technological changes around the world, keeping your best customers will become more and more difficult.


Companies need to address customer loyalty not only by keeping their top customers happy but through customer base growth in a saturated, competitive market. Companies that address customer loyalty—for today and for the future—will be better positioned to address the long-term health of their business. 

Creating a sustainable, competitive differentiator requires a satisfied and knowledgeable channel. A customer loyalty and satisfaction solution will provide the incentive for channel partners and customers to purchase the products and services they need from you, and a training and certification solution will encourage your sales representatives to know more about your product or service.

Provide the best experience with a strategic loyalty solution from ITA Group. Through detailed analysis, we’ll design a solution that aligns and engages your customer base and allows you to see the impact on your bottom line.




54% of survey respondents would consider increasing the amount of business they do with a company for a loyalty reward. — McKinsey Solutions

For every customer experience failure, brands lose an average of 65% of the revenue they would have earned from the affected customer during the following year. — SDL, an international leader in content management


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