Quality

ITAGroup’s business and systems standards are a testament to doing the right thing even when no one is looking – one definition of loyalty. Behind the scenes, we are working to ensure our systems provide the highest operational performance, customer service and participant satisfaction. ITAGroup is committed to our business management system – and we start with an intense focus on quality.

Why Should You Care?

• You are the No. 1 benefactor for every one of our corporate procedures and processes.
• Your service will continually improve because every business level is under constant surveillance for areas in which we can upgrade our processes.
• Ongoing reviews and training ensure that your programs are operated efficiently and effectively.
• Our factual approach to decision making ensures solutions that are based on reasonable and deductive analysis.

Not only is our system registered to the ISO 9001:2008 Quality Standard, we were the first company in our industry to have 100 percent of its operations certified. Our registrar, the British Standards Institution (BSI), is the oldest organization setting national standards and is the leading standards and quality services organization in the world.

Customer Satisfaction Measurement and Constant Improvement

Assessing your level of satisfaction is an important party of our ISO-based business management system. Our Customer Satisfaction Measurement Survey is one of several tools our Quality Assurance Department uses to gather your feedback. These results are used in concert with input from our internal Process Improvement Request Form and Customer Comment forms to set the stage for implementing improvements. View our latest customer scores.

Incident Response and Business Continuation Plan

ITAGroup knows that loyalty is based on trust. Our clients trust us to keep their programs running, even when the unexpected happens. That’s why we have made substantial investments in infrastructure and resources – so your programs are uninterrupted.

Comments or Questions?

If you would like to learn more about our ISO certification, Incident Response/Business Continuation Plan, internal training initiatives or another aspect of our approach to quality management, e-mail our director of quality at QualityAssuranceDepartment@itagroup.com.