Client Satisfaction: A Result of Loyalty in Action
ITAGroup’s customer retention rate is over 95 percent.
That’s a 95 percent retention rate from a list of clients that are among the largest and most respected companies in the world. How do we do it? We never lose focus. We never lose trust. We never lose touch. We stay grounded in being loyal to our customers.
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Overall Rating |
ITAGroup Corporate
- ITAGroup understands my company.
- ITAGroup understands my industry.
- ITAGroup understands my business challenges.
- ITAGroup understands my business needs.
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96.18% |
ITAGroup Account Team
- Overall satisfaction with your ITAGroup team.
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98.27% |
Overall Management of Your Event
- Accessibility – ITAGroup team was readily accessible.
- Accuracy – Materials provided to me were precise.
- Problem Resolution – Operational challenges were promptly acknowledged, acted upon and resolved.
- Schedule Control – Elements met accepted timelines.
- Cost Control – Expenditures remained within budget.
- Communications – Information was communicated quickly, accurately and through predetermined channels.
- Responsiveness – Requests were acted upon promptly.
- Technological Knowledge – ITAGroup team had significant expertise in developing and implementing my program.
- Functional Knowledge – ITAGroup team had significant expertise in operating my program.
- Anticipation – ITAGroup team proactively provided value-added suggestions to my program.
- Behavior – ITAGroup team acted according to my standards of reliability, integrity and appearance.
- Quality of Deliverables – Deliverables successfully achieved my expectations with regards to their objectives.
- Performance – Program results met business objectives and demonstrated value for my investment.
- Air Transportation – Air transportation services accommodated the travel needs of my participants.
- Travel Direction – ITAGroup’s Travel Directors added value to the on-site operation of the program.
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98.08% |
| How Satisfied Are You With ITAGroup? |
99.17% |
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If Asked, How Willing Would You Be to Recommend ITAGroup to a Business Associate?
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99.17% |
Questions?
To learn more about our Quality Management process, e-mail drivenbyloyalty@ITAGroup.com.
